You can make an order in one of two ways
- Online: Simply browse or search for what you’re after using the menu above, add the items you wish to purchase to your shopping basket, and checkout by paying with your credit or debit card. We accept most major card types, including Master Card, Visa, Visa Electron, Delta, Switch, Maestro, Solo and Amex via the WorldPay and Paypal payment systems.
- Phone: Alternatively phone through your order by calling us on +44 1736 757579.
Delivery Policies:
All Next Day and Express deliveries are shipped within the mainland UK via either ParcelForce or Royal Mail Special Delivery. All other items are generally delivered within 2-3 working days by Royal Mail.
We endeavour to dispatch all goods ordered within 24 hours of purchase. Products ordered before 2pm are shipped the same working day. Orders made after 2pm are dispatched the following day. Delivery within the UK takes 2 – 5 workings days. European Deliveries are within 4 – 6 working days. Deliveries are made Monday – Friday between 9 – 5pm.
For Non-European International Delivery we endeavour to deliver within 7-12 Working Days. The carrier used depends on the country of destination.
In the event of extreme weather condition or circumstances out of our control we cannot be held responsible for your order not arriving Next Day. However we will make every effort for your order to get to you as soon as possible.
Deliveries on Bank Holidays, Saturday and Sunday are not available. Please note that orders processed after 2pm on Friday will not be dispatched until Monday (or Tuesday when a Bank Holiday falls on a Monday).
In the event the item(s) are out of stock, you will be contacted and the goods will either be dispatched as soon as possible, an alternative item will be offered or you will be refunded.
Postage is charged once per order, not per item ordered.
Click & Collect
Orders can be collected during working hours from:
Gwithian Academy of Surfing, 1, Godrevy Towans, Gwithian, Hayle, Cornwall. TR27 5BW.
Refunds, Replacements and Cancellations:
We make every effort to ensure that you are delighted by your purchase from us. However, if you are unhappy with the product in any way it can be returned to us following the simple steps outlined below.
We accept returns up to 60 days after the date of dispatch. If you wish to return an item please phone us on 01736 757579 or email info@surfacademy.co.uk with your order details.
Please send the item for return back promptly after you have received your returns authorisation. Please Note:
- Any items returned must be in the original condition that you received them from us with all packaging and tags intact.
- If you wish to exchange an item(s) you have to cover the cost of the return postage and there will be an additional postal charge for the replacement item(s).
- If you are returning an item to us for a refund you must cover the cost of postage back to us.
- If you have received an item that is faulty, or has been sent by us incorrectly we will refund the cost of any postage due.
- You are responsible for the item(s) until they reach us.
- For your own protection we suggest you use a secure delivery method which requires a signature upon delivery.
Should you wish to cancel your order contact us before dispatch and we will refund your payment. If you wish to cancel after the item(s) have been dispatched please follow our returns process.
We reserve the right to cancel orders should we identify an order to be fraudulent or if shipping costs are out of proportion to the order value.
Surfing Equipment Hire
When you purchase & check-out you indemnify Gwithian Academy of Surfing from any liability during the use of this equipment.
Surfing is a safe sport provided you know your limits and adhere to the following rules:
- Never surf alone
- Surf in waist depth water
- Surf on lifeguarded beaches and follow the lifeguard’s rules
- Under 18’s must surf under the supervision of a parent or guardian.
Security & Privacy
Gwithian Academy of Surfing holds the minimum information to ensure your order is processed and delivered to you successfully. All address and contact information collected during the order process is stored securely and will not be shared with any third parties without your permission. No credit card information is stored by Gwithian Academy of Surfing as all online payment processing is done by WorldPay and Paypal.
Cookie policy
We use cookies on this website to track what products you wish to buy and allow you to purchase them, if you turn cookies off you will not be able to purchase products from us online. We also use cookies to improve the performance and enhance your user experience over time. Any information we collect is considered private and is not shared with third parties.
More detail on how businesses use cookies is available at www.allaboutcookies.org.
Complaints Policy
If you have any reason to feel you have been treated unfairly or that your shopping experience was unsatisfactory please contact us immediately so that we can resolve the situation. Please contact info@surfacademy.co.uk. or you can contact the Proprietor Tyson Greenaway at the following address:
Gwithian Academy of Surfing,
Prosper House,
Prosper Hill,
Gwithian,
Hayle
Cornwall
TR27 5BW.